Refund policy
Last updated: September 2026
At The Sat Store, every product is carefully inspected and packaged by hand to ensure it meets our quality standards before shipment. Because of the nature of our small-batch production and our Bitcoin-only payments, we offer refunds in the form of store credit rather than in Bitcoin.
How Refunds Work
Payments made in Bitcoin over the Lightning Network are irreversible by design. For this reason, we cannot cancel, reverse, or return funds to your original payment method after an order has been placed.
Instead, approved refunds are issued as store credit, which can be applied toward future purchases at The Sat Store. Store credit is not redeemable for Bitcoin, cash, or any other form of payment. We will send details about your store credit to the email address associated with your order.
To request a refund, contact us at support@satstore.shop with your order number and the reason for your request. Each request is reviewed individually, and some refunds may require the item to be returned before store credit is issued. If a return is needed, we'll let you know how to proceed.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@satstore.shop with the following information:
- Your order number
- Photos of the item and packaging
- A brief description of the issue
We will review your case individually and, when appropriate, may offer a replacement, store credit, or another resolution at our discretion. Resolutions are evaluated based on the evidence provided.
Lost or Delayed Packages
All orders include tracking. Once a package is accepted by the carrier, delivery is handled exclusively by them. We are not responsible for delays, misdeliveries, customs processing times, or packages lost in transit.
If your shipment appears lost or significantly delayed, please contact the carrier using your tracking number. We are happy to provide tracking details and documentation to assist with claims, but we cannot guarantee replacement or reimbursement. For delivery estimates and other shipping details, please see our Shipping Policy.
Customer Satisfaction
Your satisfaction is important to us. If something isn't right with your order, reach out and we'll work with you on a resolution, including store credit where appropriate. We also encourage you to contact us with any questions before placing your order. We're happy to provide additional product details or guidance to ensure confidence in your purchase.