Shipping policy

Last updated: September 2026

Thank you for shopping with The Sat Store (“we,” “our,” or “us”). This Shipping Policy explains how and when orders are processed, shipped, and delivered across the regions we serve.

1. Order Processing

Every order is prepared by hand.

  • Orders are processed within 1–3 business days after payment is confirmed.
  • Orders placed on weekends or U.S. holidays are processed the next business day.
  • You will receive a shipping confirmation email once your package has been labeled and accepted by the carrier.

2. Shipping Methods

We primarily ship through USPS. We may use other carriers or services when needed, and available shipping options and rates are shown at checkout.

Delivery estimates are based on carrier performance and are not guaranteed.

3. Where We Ship

We currently ship to the following regions and countries:

North America: United States, Canada, Mexico

Latin America: El Salvador, Costa Rica, Panama

Europe: United Kingdom, Ireland, Germany, Netherlands, Belgium, France, Switzerland, Austria, Denmark, Sweden, Norway, Finland, Luxembourg, Portugal, Spain, Iceland, Malta, Monaco, Gibraltar, Réunion, Czech Republic, Slovakia, Slovenia, Poland, Hungary

East Asia: Japan, South Korea, Singapore, Hong Kong SAR, Taiwan

Oceania: Australia, New Zealand, French Polynesia, New Caledonia

Middle East: United Arab Emirates, Israel

We may expand our shipping destinations over time. Any updates will be reflected in this policy.

4. Estimated Delivery Times

Delivery windows vary by region and local postal performance:

  • United States: 2–5 business days
  • Canada & Mexico: 7–21 days
  • Latin America: 12–28 days
  • Europe: 10–25 days
  • East Asia: 10–20 days
  • Oceania: 12–25 days
  • Middle East: 15–30 days

These timeframes are estimates only and may vary due to customs processing, weather, or carrier delays.

5. Payment Methods

We accept Bitcoin over the Lightning Network only.

Lightning payments are final and irreversible by design. For how refunds are handled, please see our Return and Refund Policy.

6. Tracking Your Order

Once your package ships, you will receive a tracking number by email. Tracking updates may take up to 24 hours to appear after dispatch. International tracking may show limited visibility once transferred to the destination country’s postal service.

7. Lost or Delayed Packages

While uncommon, packages may be delayed or lost in transit.

  • Once a package is accepted by the carrier, responsibility for delivery transfers to them.
  • We are not liable for carrier delays, misdeliveries, customs processing times, or losses after shipment.
  • If your package appears lost, please contact the carrier using your tracking number. We are happy to provide tracking details and documentation to assist with claims, but we cannot guarantee replacement or reimbursement.

8. Incorrect Addresses

Please ensure your shipping address is accurate before placing your order. Orders shipped to incorrect or incomplete addresses provided by the customer are not eligible for replacement or store credit.

9. Customs, Duties, and Taxes (International Orders)

International shipments may be subject to import duties, VAT/GST, handling fees, or customs charges imposed by your country. These fees are not included in our prices or shipping rates and are the responsibility of the recipient.

Customs processing may extend delivery times and varies by country.

10. Returns and Refunds

Because Lightning payments are final and irreversible by design, we cannot return funds in Bitcoin. Instead, approved refunds are issued as store credit, as described in our Return and Refund Policy.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@satstore.shop with your order number, photos of the item and packaging, and a brief description of the issue. We will review each case individually and may offer a replacement, store credit, or another resolution at our discretion.

We appreciate your understanding and support — clear, predictable policies help us keep our products accessible and our operations sustainable as a small, independent shop.